Legal notice

How it works. A Myla subscription delivers a fresh kit automatically every 30/90 days, so your daily routine never breaks. You choose the frequency and can change it anytime.

Billing. Your card is charged when each order is processed, at the subscriber price shown when you signed up. We'll email you a reminder [3–5] days before every renewal, so a charge never takes you by surprise. If your renewal price ever changes, we'll tell you in advance and you can cancel before it applies.

Pause, skip, or change anytime. From your account you can skip a delivery, pause your subscription, change your delivery date or frequency, or update your address and payment details — in a couple of clicks, no emails required. Running ahead? Skip a month. Going on holiday? Push the date back.

Cancelling. Cancel anytime from your account, or by emailing hello@get-myla.com — online cancellation is just as easy as signing up, with no minimum term, no cancellation fee, and no retention phone calls. Cancellation takes effect immediately for any order that hasn't yet been processed.

Refunds on subscription orders. Your first Myla order is covered by our 90-Day Money-Back Guarantee — see our Refund Policy. For later subscription renewals: if you meant to cancel but a renewal slipped through, email us within [14] days of the charge and, if the kit is unopened, we'll refund it in full (we may ask you to return it or simply keep it, at our discretion). Damaged or incorrect orders are always replaced or refunded, whenever they happen.

Failed payments. If a renewal payment fails, we'll retry and email you. If we can't process payment after [X] attempts, your subscription pauses automatically — nothing ships and nothing is owed.

Questions. hello@get-myla.com — a real person replies, usually within one business day.