Shipping policy

Processing. Orders are processed within [1–2] business days (Monday–Friday, excluding holidays). You'll get a confirmation email when you order, and a tracking link the moment your kit ships.

Delivery times. Domestic (US): 5–10 business days after processing. International: 7–13 business days after processing. We ship worldwide. These are typical times rather than guarantees — carriers occasionally run behind, especially around holidays. Your 90-day guarantee starts from delivery, so transit time never eats into it.

Tracking says delivered, but nothing arrived? Give it 48 hours — carriers sometimes scan parcels as delivered early — and check with household members, neighbours, and your local depot. Still nothing? Email us and we'll investigate with the carrier and make it right with a replacement or a refund.

Lost or stuck parcels. If your tracking hasn't moved for 10 business days (domestic) or 20 business days (international), email hello@get-myla.com and we'll send a replacement or refund you in full — your choice.

Wrong address. Spot a mistake in your address? Email us straight away — we can correct it any time before the parcel ships. Once it's shipped to the address you provided we can't redirect it, but get in touch anyway and we'll do whatever the carrier allows.

Questions. hello@get-myla.com — a real person replies, usually within one business day.